Manager, HRCX Services

Driving People Excellence, Client Impact & Growth

At The Minery, we help organizations transform how they lead people and deliver exceptional customer experiences within the automotive industry. We believe that happy employees = happy customers, and we partner with our clients to turn that belief into measurable results.

As our HRCX Services practice continues to grow, we are seeking a Manager, HRCX Services to lead client delivery, coach and develop a high-impact consulting team, and strengthen long-term client partnerships. This role oversees our HRCX Business Partners and plays a critical role in shaping the quality, consistency, and growth of our HRCX Services offering.

This role is ideal for a confident HR leader who thrives in client environments, enjoys building teams, and is energized by growth, accountability, and impact.

What You’ll Do

Client Leadership & Relationship Management

• Serve as the senior HR advisor across a portfolio of clients, ensuring exceptional delivery of fractional HR services.
• Build trusted, influential relationships with dealership leadership and executive stakeholders.
• Lead structured client check-ins focused on outcomes, insights, risks, and growth opportunities.
• Ensure clear follow-up, accountability, and value communication after every client interaction.
• Partner with internal leadership to identify and pursue opportunities to expand services within existing client relationships.

• Provide senior-level guidance on employee relations, investigations, performance management, and complex HR matters.
• Support national HR initiatives, compliance updates, and organizational rollouts.
• Ensure consistent, high-quality execution of HR policies, programs, and best practices across clients.
• Act as an escalation point for complex or sensitive client situations.

Team Leadership & Development

• Lead, coach, and develop a team of HRCX Business Partners and HR professionals.
• Set clear expectations, priorities, and KPIs aligned with client deliverables and growth objectives.
• Conduct regular touchpoints, performance coaching, and in-person site visits to support development.
• Build team capability in consulting skills, client presence, and business acumen.
• Support onboarding, training, and ongoing professional development for the HR Services team.

Growth Mindset & Practice Development

• Bring a results-driven, growth-oriented mindset to both client work and internal leadership.
• Share client insights that support innovation, service enhancement, and scalability.
• Collaborate with leadership to refine HR Services processes, tools, and reporting.
• Balance hands-on client leadership with strategic thinking to support sustainable growth.

Reporting & Operational Oversight

• Oversee client reporting, HR KPIs, and insights that demonstrate impact and value.
• Support time tracking, billable hours oversight, and monthly reporting in collaboration with finance and leadership.
• Ensure operational discipline while maintaining flexibility to meet evolving client needs.

What You Bring

• 5+ years of progressive HR experience, including HR management or consulting.
• 3–5+ years of people leadership experience, ideally within a consulting or multi-client environment.
• Strong expertise in employee relations, investigations, performance management, and HR best practices.
• Experience in fractional HR, consulting, or automotive retail is a strong asset.
• Confident presence with the ability to influence, coach, and lead across all levels.
• Exceptional organization, communication, and time-management skills.
• A growth-driven mindset—you’re motivated by results, accountability, and building something meaningful.
• Tech-savvy with comfort using digital HR tools and systems.
• CHRP designation or equivalent is preferred.

What It’s Really Like

This is a leadership role with real responsibility and real impact. You’ll have strong team support, but you must be comfortable navigating changing priorities, client intensity, and growth expectations.

You’ll thrive here if you are:

• Energized by client interaction and in-person presence.
• Confident leading meetings, workshops, and tough conversations.
• Comfortable balancing structure with momentum.
• Motivated by building teams, growing services, and delivering results.

Working Hours & Location

• This role is hybrid, combining work from home with regular on-site client visits (typically 3–4 days per week depending on client needs).
• Some travel may be required, including occasional out-of-province visits.
• Flexibility is supported, with responsiveness to client needs as a priority.

Why Join The Minery?

• Be part of a purpose-driven, people-first organization.
• Lead meaningful change in the automotive industry.
• Work with a talented, collaborative team that values impact over hierarchy.
• Access digital tools and innovative approaches that amplify your leadership.

Commitment to Inclusion

The Minery Ltd. is an equal opportunity employer committed to diversity and inclusion. We welcome all applicants regardless of race, colour, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any protected status.

We also provide accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). If you require accommodation during the recruitment process, please let us know.

Ready to Make a Difference?

If you're ready to lead change, support top-tier automotive clients, and champion the intersection of HR and CX—apply today and help us shape the future of customer and employee experiences!